Frequently Asked Questions

We dispatch orders within 24–48 hours from our Surat warehouse. Metros typically receive orders in 3–5 business days; other locations take 4–10 business days depending on the pincode. Full timeline on the Shipping Policy page.

Yes — COD is available across India on all serviceable pincodes with no extra fee on prepaid-eligible orders. Just pick "Cash on Delivery" at checkout.

Free shipping is automatic on all orders above ₹1299. Orders below this carry a flat ₹49 shipping fee.

WhatsApp us within 7 days of delivery with your order ID and reason for return. We arrange a free reverse pickup and process your refund or exchange. Details on the Returns page.

We carry XS through XXL. See the Size Guide for measurements. If you're between sizes, we recommend sizing up.

Yes. Every Orangi kurti is made from 100% pure cotton, sourced and stitched in Surat. They're breathable, soft, and perfect for Indian weather.

Our cotton dyes are colour-fast for normal wear. To keep them looking new: hand wash in cold water for the first 2–3 washes, dry in shade, and iron inside out.

Yes — you can cancel any order that hasn't been dispatched yet by WhatsApping us with your order ID. Once the order ships, you can still return it after delivery.

You'll get a tracking link via SMS and WhatsApp the moment your order ships. You can also visit our Track Order page anytime.

Yes — for orders of 10+ pieces, we offer special pricing. Reach out on WhatsApp with your requirements and our team will get back to you.

The fastest way is WhatsApp — we typically reply within an hour during business hours (Mon–Sat, 10 AM – 7 PM IST). You can also follow us on Instagram @orangi.in.